How do I check my bundle balance?
- *544# – purchase Bundle for Homeplan number – my Account
- *222# – Homeplan USSD – My account
- visit https://myaccount.telkom.co.ke
- The Friendly user policy (FUP) for home unlimited is as below;
- For Daily 5GB, Monthly 10GB, Monthly 30GB, Monthly 50GB
- < 6GB per calendar day – normal speed
- 6GB to 10GB per calendar day – 1MPS reset at midnight
- More than 10GB per calendar day – 512KBPS reset at midnight
- Capped at cumulative usage of 400GB per billing month
- For Unlimited – Daily 13.3 GB FUP
- Full Speeds : 0-13.3GB in a day
- 1mbps – 13.3 – 20GB in a day
- 512 kbps – >20GB in a day
- 256 kbps – >300GB monthly
- Monthly Cap – 400GB
- Price – Ksh. 4,000/=
- For Unlimited Plus – Daily 16.6GB FUP
- Full Speeds : 0-16.6GB in a day
- 1mbps – 16.6 – 30GB in a day
- 512 kbps – >30GB in a day
- 256 kbps – >450GB monthly
- Monthly Cap – 500GB
- Price – Ksh. 5,500/=
What is the validity period of my Home bundles?
- 30 Days with the exception of the booster pack that is valid for 24hrs
- 90 days Home bundle is valid for 90 days
What happens when I exhaust my Home bundle before the expiry?
You can purchase a new Home bundle. Once the data bundle allocation is exhausted, you will not be able to browse until you purchase another bundle.
Are the Home Bundles auto renewed?
The Home bundles are not auto-renewed.
What happens when the Home bundle expires before exhausting the bundle?
Any unutilized bundles will be forfeited once the bundle expires.
What do I do when I want to get out of FUP?
Buy the Daily Speed Booster 5GB at 249/- and you can browse at full speeds until the daily allocation is reset at midnight.
What is 5GB Speed booster?
This is a 5GB bundle valid for 24hrs that costs Ksh.249. It is meant to return the FUP speeds to full speeds for 24hrs.
Can I buy more than one unlimited bundle before the existing bundle expires?
- Yes, you can subscribe to a new unlimited bundle before your existing bundle expires, however your existing unlimited bundle will be cancelled and the new offer will take effect.
- T&Cs – https://www.telkom.co.ke/sites/default/files/home_data_bundles_terms_and_conditions.pdf