How to Activate Metrash2 Online

This article explains How to Activate Metrash2 Online. The “Metrash2” service enables citizens and residents to obtain a wide range of Ministry of Interior (MoI) services while enjoying the convenience of using their cell phones such as:

• Traffic Services.
• Visit Visa Services for Personal and Corporate Sponsorships.
• Resident Permit (RP) Services.
• Exit Permit (EP) Services.
• Electronic Gate (e-Gate) Service.
• General-purpose Queries.

The MoI will add other services that will automatically appear on the Metrash2 service list.

Online Activation Instructions

• Log into the Self-Service system by using your Smart ID, then select the language option.
• Select the ‘Personal services of the smart card holder’ option, then choose Metrash2.
• Enter your cell phone number, then press the ‘Register into Service’ icon.
• The two-part service activation key is displayed; the first part will be printed by the ‘Self Service Kiosk’, and the second part will be sent via SMS to your registered cell phone number.
• Use your cell phone browser to open the Metrash2 URL, then click DOWNLOAD or INSTALL.
• After downloading, Metrash2 system will appear, click the system icon.
• A welcome screen will be displayed, select the language: Arabic or English.
• In case of first-time use, the Service Activation screen is displayed. Enter the required data.
• The login screen appears where you enter your password. The main Metrash2 service menu is displayed for you to start using it.

Follow these steps to subscribe to the Metrash2 through SMS:

• Send a text message to 92992.
• To activate: M2R<QID><ID Expiry Date> To cancel: M2D<QID><ID Expiry Date>
• You will receive a text message containing a URL to download the service and the two part activation codes.
• Use your cell phone browser to open the Metrash2 URL.
• The software will automatically recognize your cell phone type. Click Download or Install.
• After downloading, Metrash2 system will appear, click the system icon.
• Run Metrash2 and enter the required data. After confirmation, the login screen appears where you enter your password.
• The main Metrash2 service menu is displayed for you to start using it.

Additional Information

• The applicant shall have a valid Smart ID.
• The cell phone number should be registered under the applicant’s name.
• Registration will be done through the ‘Self-Service Kiosk’. For locations’ list, please visit the MoI website.
• Follow these steps to download Metrash2 on another device:
• Download the service on a second device, run it, enter your ID and press “next”.
• Enter the password registered on the first device, then press “next”.
• You will receive an SMS on the registered device containing a one-time password (OTP).
• Enter the OPT and press “next” to run Metrash2 on the new (second) device.
• For further assistance and technical support, please call 23420000.

How to activate the Metrash2 application for the first time?

• Enter QID number and click Next.
• Enter QID expiry date and click Next.
• You must confirm that the mobile number is registered in the applicant’s name.
• Metrash2 will open the message application filled with activation data.
• Send the message and wait for the activation code.
• Back to Metrash2 application and enter the two-part activation code.
• Enter your password and click next. Press accept (Terms and Conditions) to start using the service.
• Now you are successfully registered in Metrash2.

How to activate Metrash2 application on a second device?

• Metrash2 services can be activated on two devices, to activate the second device.
• Download Metrash2 application on the second device.
• Enter QID and password used for the previous device.
• The system will send One Time Password (OTP) valid for 10 minutes to the device used to activate Metrash2 previously.
• Enter OTP password and Metrash2 services will be activated on the second device.

What if I forgot my password? How to reset password in Metrash2?

• Click on “Forgot password” on the login screen.
• Enter your ID expiry date and click Next.
• You will be switched to the SMS screen to receive the new activation codes.
• Follow the next steps to reactivate the service.

What if you have reached the maximum active user limit?

This case occurs when the services are activated on more than two devices or the application is reinstalled multiple times. To reactivate the service click on “continue” and follow the above-mentioned steps “How to activate metrash2”

How to deactivate Metrash2 services on the devices?

• Go to the Settings menu.
• Select Deactivate menu item and enter the password.
• In case the service is activated on different devices, you should select whether to deactivate this device or all devices.

Activating the Metrash2 service

The Metrash2 Service requires a mobile number registered in the applicant’s name. You can activate the Metrash2 Service through SMS, or a self-service kiosk.

Requirements :

• Valid Qatar ID Card
• The mobile number should be registered in the applicant’s name
• Registration will be done through ‘Self Service Kiosk’ machines. For a list of locations, click here.