How To Transfer Money From Mpesa To DIB Bank Kenya

To register for the DIB mobile banking services:
• Visit the branch and complete the application form OR
• Select the service on the account opening form

You can access our mobile banking platform through these two channels:

A. DIB Mobile Banking – USSD

To activate mobile banking dial *278# and enter your PIN.
This service is available to both Safaricom and Airtel Subscribers.
The services available on *278# are:

Balance enquiry and Mini statement request
Send airtime to your phone or to any Safaricom, Airtel or Telkom Subscriber
Transfer of funds from your DIB Bank Account to your M-PESA or any MPESA subscriber
Transfer of funds from your DIB Bank Account to your Airtel Money or any Airtel Money subscriber
Pay your KPLC, DSTV, GOTV, Zuku, Nairobi water and purchase KPLC prepaid Token directly from DIB account
Conduct funds transfers within DIB Bank Accounts
Fund your DIB Bank account via MPESA using PayBill 342342

B. DIB (K) Mobile Application

The DIB (K) Mobile App is a Mobile Banking App owned by DIB Bank and is available on Android and IOS app stores.

The App has the following features:

Quick balance display for registered accounts
Branch & ATM locator with banking hours’ information
Fast contact to DIB Bank customer care services via telephone, email & social media (Twitter and Facebook)
Transfer of funds from your DIB Bank Account to M-PESA or Airtel Money that is linked to phone address book
Airtime purchase service that is linked to phone address book
Bill presentment and payment options for major billers and utilities
Funds transfers within DIB Bank Accounts
Secure payment option via Real Time Gross Settlement (RTGS)
Bill presentment and payment options for major billers and utilities (with balances and account confirmation)
Fund your DIB Bank account via MPESA using PayBill 342342

What services does the DIB Kenya Mobile Banking App offer

I. Balance Enquiry
II. Mini Statement
III. Internal Account Transfer
IV. Mobile Airtime Top-up:
• Safaricom
• Airtel
V. Transfer of money from DIB Bank Kenya Account to an M-PESA Account
VI. Transfer of money from M-PESA Account to DIB Bank Kenya Account
VII. Utility Bill Payment : KPLC Post-paid, KPLC Prepaid, Nairobi Water, DSTV, Star Times, GOTV, Jamii Telkom, Zuku, Airtel Post-paid and Orange Post-paid.
VIII. Forex Rate Enquiry
IX. Setting up standing orders
• Pay School Fees
• SMS alerts for account transactions.
• Lifestyle features on DIB Bank Kenya Mobile App (Traffic Cameras, Business tools, Fund and extras)

Is there a dispute resolution process in place in case my bills are not credited to my utility accounts?

Yes. If you paid your bill yet your bill account was not credited, then kindly contact the call centre or your nearest DIB Bank Branch through the contacts below:

Tel: + 254 709 913000 / +254 20 5131300
email: [email protected].