All Kenyans know that Bonga Points is the loyalty program run by Safaricom that’s similar to Airtel’s Zawadi Points and Telkom Kenya’s Ziada Points. Subscribers accrue points when they spend airtime on any of Safaricom services such as Voice, SMS and Data. This points can thereafter be redeemed for similar services for free or for devices if sufficient enough. To set or reset Bonga PIN follow the steps below:
PrePay customers:
- Dial *126# and reply with 5 or dial *126*5#
- Select the “Set New PIN” option
- Enter National ID number
- Enter the last direct top-up amount
- Enter PIN
- Confirm PIN
- Click OK to confirm
PostPay customers should call Customer Care on 200 from your Safaricom lines to have their PINs auto set
To Change your Bonga PIN, please follow the steps below
PrePay customers
- Dial *126# and reply with 5 or dial *126*5#
- Select the “Change current PIN” option
- Enter current Bonga PIN
- Enter the last direct top-up amount
- Enter new PIN
- Confirm new PIN
- Click OK to confirm
PostPay customers
- Dial *126# and reply with 5 or dial *126*5#
- Enter current Bonga PIN
- Enter new PIN
- Confirm new PIN
- Click OK to confirm
By accumulating points, Safaricom allows for transferring of bonga points. This has turned the points into a commodity that’s now traded in various circles. Therefore, to ensure the safety of one’s bonga points Safaricom includes a PIN feature to prevent unauthorized transfers. This is the bongapoints PIN and it’s a MUST to set it before you can sambaza your points.
