How to Fix Netflix Error tvq-details-menu-100 on Smart TV. If you get the error code tvq-details-menu-100 with this message:
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It usually means that a network connection problem is stopping your device from reaching Netflix. Follow the steps for your device below to fix the problem. Fix Netflix Error tvq-details-menu-100
- Unplug your TV from power for at least 1 minute.
- While your TV is unplugged, press and hold the power button on the TV for 5 seconds to discharge it.
- If you can’t access the power button or your TV doesn’t have one, leave the TV unplugged for at least 3 minutes.
- Plug your TV back in.
- Turn your TV on.
- Try Netflix again.
For this step, make sure to leave your smart TV and all of your home network equipment unplugged as a group for 30 seconds before plugging each device back in one by one.
- Turn off or unplug your smart TV.
- Unplug your modem (and your wireless router, if it’s a separate device) from power for 30 seconds.
- Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and wait until no new indicator lights are blinking on.
- Turn your smart TV back on and try Netflix again.
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If you’re connecting through a wireless router that’s connected to your modem but still can’t connect after restarting your network, try bypassing the router. This will help identify what’s causing the problem by eliminating the router or wireless connectivity problems as a possible cause.
- Turn off or unplug your smart TV.
- Plug your smart TV directly into your modem using an Ethernet cable.
- Unplug your modem from power for at least 30 seconds, then plug it back in and wait until no new indicator lights are blinking on.
- Turn on your smart TV and try Netflix again.
If this step works:
- If you bypass your router and successfully connect to Netflix directly through your modem, it’s likely that the router is the source of the problem.
- You may want to contact whoever set up your home network for help resetting or reconfiguring your router.
If this step doesn’t work:
- If you’re connected directly to your modem but still can’t stream Netflix, check with your equipment provider to make sure your modem and internet service are working properly.
If you couldn’t complete this step:
- If you can’t connect your device directly to your modem, continue troubleshooting below.
If you’re connecting over Wi-Fi and the above steps didn’t help, follow these suggestions:
- Move your router to improve signal strength. Reception is best if the router is in a central location.
- Move wireless devices such as cordless phones or microwave ovens away from your router.
- Elevate your router off the floor. A router on a bookshelf or desk has better reception than one that’s behind or under furniture.
If you complete the steps above but still can’t connect to Netflix, contact your internet service provider. They can help you determine whether your router is set up properly.
[1]2021. Netflix Error tvq-details-menu-100. Help Center. Retrieved April 11, 2021 from https://help.netflix.com/en/node/51963?accordionCategory=smart_tv - Turn off or unplug your smart TV.
