E-ZPass is a convenient toll payment system used by millions of drivers across the U.S., including New Jersey. However, receiving an E-ZPass violation notice can be frustrating, especially if you believe it was issued in error. This guide explains how to dispute an E-ZPass violation in New Jersey effectively.
Understanding E-ZPass Violations
An E-ZPass violation typically occurs under the following circumstances:
- You pass through a toll without a valid or properly mounted transponder.
- Your account lacks sufficient funds.
- There is an issue with your vehicle’s registration.
When a violation occurs, you will receive a notice in the mail. This notice will include:
- Violation date and time
- Toll plaza location
- Vehicle license plate number
- Total amount due (including toll fees and administrative charges)
Steps to Dispute an E-ZPass Violation in New Jersey
1. Review the Violation Notice
Before disputing, carefully review the violation notice to ensure all details are accurate. Check for:
- Correct vehicle license plate
- Date and time of the alleged violation
- Toll plaza location
If you spot any discrepancies, this strengthens your case for disputing the violation.
2. Gather Supporting Evidence
To dispute the violation successfully, gather evidence such as:
- Your E-ZPass account statements showing sufficient funds or recent payments.
- Proof that your E-ZPass transponder was active and in the vehicle at the time of the violation.
- Photos of your transponder correctly mounted in the vehicle.
- Any correspondence with E-ZPass regarding account issues.
3. Contact the New Jersey E-ZPass Customer Service
You can dispute the violation by contacting the New Jersey E-ZPass Customer Service Center:
- Phone: Call 1-888-AUTO-TOLL (1-888-288-6865) to speak with a representative.
- Online: Visit the E-ZPass NJ website and log in to your account. Navigate to the violation section to submit your dispute.
- Mail: Send a written dispute to the address listed on the violation notice, along with supporting documents. Include:
- Violation notice number
- License plate number
- Explanation of why you are disputing the violation
- Copies of evidence supporting your claim
4. Submit a Formal Dispute Online
If contacting customer service does not resolve the issue, submit a formal dispute online:
- Log in to your E-ZPass account at ezpassnj.com.
- Go to the “Violations” tab.
- Select the violation you want to dispute.
- Follow the instructions to upload supporting evidence and submit your dispute.
5. Wait for a Response
After submitting your dispute, E-ZPass will review your case and provide a decision. This process may take several weeks. During this time, refrain from making any payment unless instructed.
6. Escalate Your Dispute (If Necessary)
If your dispute is denied and you believe the decision is unfair:
- Request a second review by contacting customer service again and providing additional evidence if available.
- File an appeal with the New Jersey Turnpike Authority or the New Jersey Toll Violations Office. The appeal process is detailed in your violation notice or the E-ZPass website.
Tips for Avoiding Future Violations
- Ensure Proper Transponder Placement: Mount your transponder as instructed in your vehicle.
- Maintain Account Balance: Regularly check and replenish your account to avoid insufficient funds.
- Update Vehicle Information: Ensure your account includes all vehicles that may use your E-ZPass.
- Monitor Your Statements: Periodically review your E-ZPass statements to catch any errors early.
Conclusion
Disputing an E-ZPass violation in New Jersey can be straightforward if you follow the correct steps and provide sufficient evidence. Always review your violation notice carefully, gather supporting documents, and contact customer service promptly. With persistence, you can resolve the issue and maintain a smooth tolling experience.
