Co-op Kwa Jirani is a service of the Co-operative Bank of Kenya. Co-op Kwa Jirani enables customers to carry out all banking transactions through an agent appointed by the bank.
Co-operative Bank’s Agency Banking will mostly entail cash deposit taking, cash withdrawals, school fees payments, utility payments, balance inquiry, mini-statements among others. One will need to have an account with Co-operative Bank to work as an agent. The minimum balance of an agent will be determined by one’s appraisal forwarded to the Co-operative Bank.
Who can use Co-op Kwa Jirani?
Customers, non-customers, SACCO-link members, co-operatives, MCU customers, SME customers, and corporates.
You don’t have to be a Co-op Bank account holder to apply to be an agent. Just visit your nearest Co-op Bank branch, fill in an application form and submit the following documents along with the application form:
Certificate of good conduct (for the individual)
Bank statements if you are not a Co-op Bank account holder
Business permits for the last 12 months
Current business permit
Certificate of registration
Copy of ID or equivalent
Two passport size photographs
Business owners’ or directors’ CVs
CBK Form 3 & CBK Form 4 witnessed by Commissioner of Oaths
For corporates and SACCOs, the following additional documents will be required:
Audited books of accounts for the last two years
Resolution to carry out agency banking
SASRA approval for FOSA’s
VAT registration (where applicable)
The applicable fees to facilitate approval are:
CBK application fee – Ksh 1,000
Float placement – Determined by customer limit which is arrived at during appraisal
WHO CAN BE A CO-OP KWA JIRANI AGENT?
Limited liability companies
SERVICES THAT WILL BE OFFERED BY CO-OP KWA JIRANI
APPROVAL PROCESS FOR AGENCY BANKING
Application (at any Co-op Bank branch)
Appraisal (of Agent)
Appraisal (by Co-op Bank)
Approval (by Central Bank of Kenya)
Set up (Agency Banking by Co-op Bank)
HOW SECURE IS CO-OP KWA JIRANI?
The Bank uses security provided by robust authentication software and enterprise firewalls along with full 128bit Secure Socket Layer (SSL) encryption. All transactions made will be monitored by our upgraded software systems.
IS THERE A LIMIT ON HOW MUCH I CAN TRANSACT WITH THE AGENT?
This will depend on the transaction carried out by the customer: