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Why won’t my PS5 controller charge or turn on? Try these troubleshooting tips if your DualSense controller isn’t charging or turning on correctly.
- Try a different USB cable. If another cable works, it was a problem with the original cable. Otherwise, there may be a problem with the USB port.
- Check if the USB port is blocked. Take a flashlight to the USB port on your PS5 to see if anything has gotten stuck there. Use a brush or compressed air to remove any blockage gently.
- Try using a charging station. If you own a charging dock, try to charge the PS5 controller on that, as cables can easily break down.
- Make sure that the controller firmware is up to date. Firmware updates will appear when you turn on the console. If a firmware update has been interrupted or corrupted, the controller may fail to charge correctly in the future.
- Check if the controller only works when plugged in. If it doesn’t work wirelessly, that’s an indication of battery problems, and there could be an issue with its ability to hold a charge rather than the cable.
- Reset the controller. Using a small tool, such as a pin, push the small reset button on the back of the controller and wait 3—5 seconds.
- Contact PlayStation customer support. If your controller is still under warranty, they may be able to help you get it fixed.