For citizens needing to reach out to the Kenya Power and Lighting Company (KPLC) directly, having access to the email addresses of top managers can streamline communication. Whether it’s addressing service issues, providing feedback, or seeking specific information, direct contact ensures that your concerns are heard by those in leadership positions. Below is a guide on how to contact top KPLC managers, complete with their official email addresses.
Purpose of Direct Contact
Reaching out directly to KPLC’s top managers can be crucial for several reasons:
- Immediate Concerns: Reporting urgent power supply issues or outages that require quick attention.
- Feedback: Providing feedback or suggestions about their services, which can help in improving service delivery.
- Complaints: Escalating unresolved issues that haven’t been adequately addressed through regular customer service channels.
- Inquiries: Seeking detailed information regarding KPLC services, billing, new connections, or infrastructure projects.
List of Top KPLC Managers and Their Email Addresses
Here’s how you can reach out to the key decision-makers at KPLC:
1. Emelda Bore
- Position: [General Manager,
Corporate Affairs & Company Secretary] - Email: [email protected]
2. Charles Cheruiyot
- Position: [General Manager,
Internal Audit] - Email: [email protected]
3. Rosemary Odour
- Position: [General Manager,
Human Resources & Administration] - Email: [email protected]
4. Aggrey Machasio
- Position: [General Manager, Business Strategy]
- Email: [email protected]
5. Robert Mugo
- Position: [General Manager,
Information & Communication Technology] - Email: [email protected]
6. Geoffrey Wasua Muli
- Position: [General Manager,
Regional Coordination] - Email: [email protected]
7. Stephen Vikiru
- Position: [General Manager, Finance]
- Email: [email protected]
8. Charles Mwaura
- Position: [General Manager, Network Management]
- Email: [email protected]
9. John Ngeno
- Position: [General Manager, Supply Chain & Logistics]
- Email: [email protected]
10. Kennedy Owino
- Position: [Ag. General Manager, Infrastructure Development]
- Email: [email protected]
Tips for Effective Communication
When contacting KPLC management, consider the following tips to ensure effective communication:
- Be Clear and Concise: Clearly state the purpose of your email. Keep your message brief and to the point.
- Include Relevant Details: Provide any relevant account numbers, service addresses, previous correspondence, or reference numbers.
- Be Professional: Maintain a professional tone throughout your email. Respect and courtesy are key in receiving a positive response.
- Follow Up: If you do not receive a response within a reasonable time frame, consider a polite follow-up email to ensure your message was received.
Conclusion
Direct communication with KPLC’s top managers can facilitate faster resolutions to service issues and provide a direct line for feedback and inquiries. Using the email addresses provided, customers have a valuable tool for engaging with key personnel responsible for overseeing KPLC’s operations and customer service.
