Nakuru Rural Water Paybill Number 716 038

Nakuru Rural Water and Sanitation Company Limited (NARUWASCO) is a Water Service Provider (WSP) under the County Government of Nakuru and the Rift Valley Water Services Board who are the License holders. Nakuru Rural Water Paybill Number 716 038. The company is thus a legally constituted entity capable of undertaking its functions as stipulated in its Articles and Memorandum of Association.

It was incorporated under the Company’s Act Cap 486 by Certificate of Incorporation Number C.128339 dated 14th September 2006.

NARUWASCO has 9 Directors who represent various stakeholders including 2 Directors from the County Government of Nakuru, the representatives of Gilgil/Naivasha, Subukia/Bahati, Rongai, Molo, Njoro and Kuresoi constituencies and the youth.

The service area of the company is the whole of Nakuru County except Nakuru and Naivasha Sub Counties.

The total population within our service area is 511,586. However, we only provide water to an estimated population of 304,693. The rest are served by CBO’s through community projects

The service area of the company is the whole of Nakuru County except Nakuru and Naivasha Sub Counties.

Nakuru Rural Water and Sanitation Company Limited is a Water Service Provider (WSP) under the County Government of Nakuru and the Rift Valley Water Services Board who are the License holders

You can now pay NARUWASCO bill at your convinience using the Lipa na M-pesa Paybill services.

Here is how to use Nakuru Rural Water Paybill Number 716 038

• Select Safaricom icon on your Phone
• Select Mpesa and press Pay Bill
• Enter Nakuru Rural Water Paybill Number 716 038
• Enter your water account No.
• Enter Amount you wish to pay
• Enter your PIN
• Confirm the payment details are correct and then send
• You will get confirmation message from Safaricom

Nakuru Rural Water and Sanitation company contacts.

For more information regarding NARUWASCO Paybill Number 716 038, contact:

The Managing Director

Nakuru Rural water & sanitation Company Ltd

P. O. BOX 386- 20100

Tel: (+254) 0721 344898

Stanley Mathenge Rd  NAKURU

Website:  www.naruwasco.co.ke
Customer Care: +254 774 389 372, +254 791 389 372

Frequently Asked Questions (FAGs)

How do I pay my water bills?
You can use paybill method or visit Postabank and make payment just. You will need to facilitate your 12-digit connection number when making any payment.
Our Paybill number is 716038, and your account number is your 12-digit connection number.

How do I apply for a new water connection?
You will need to visit our area offices near you and fill a form requesting for water connection. Our staff will visit site and asses availability of water service at your premises. The form will then have to go through a value addition process. You will be connected with service if your form passes through all the process and if not, you will be communicated.

How do I pay for reconnection fee?
You need to have an invoice generated from our offices. You then use paybill method to make payment just like water bill. Your account number is your invoice number as it is. Use CAPITAL LETTERS.

Can I stop supply of water for sometimes while I am not using the services?
Yes, you can apply to stop water services while you are away for sometimes. You will visit our offices and get a form where you will fill in your details and make payments for temporary disconnection. You will however need to fill the form again for reconnection when you require water services back.

How do I Check Bill, report a complaint or complement?
You can call our customer care numbers provided in the website and put forth your complain.
Type  *483*032# and follow the dialogue that pops up.
 You will be able to track the status of your complain by using the SMS Ticket sent to your phone.

Can I have more than one connection in one plot?
No, you cannot have more than one connection in one plot.