Nairobi City Water and Sewerage Company (NCWSC) was incorporated in December 2003 under the Companies Act cap 486. Nairobi Water Paybill Number is 444 400. It is a wholly-owned subsidiary of Nairobi City County with the main responsibility of providing and managing water and sewerage services in Nairobi, while the asset holding body, Athi Water Works Development Agency (AWWDA) is charged with the responsibility of developing key water and sewerage infrastructure.
The Company is mandated to provide clean water and sewerage services to the residents of Nairobi City County, in a financially sustainable manner and within Government regulations. The City has an estimated population of 4.39 million by 2019 which is projected to grow to 5.9 million by 2022 according to Nairobi County Integrated Development Plan (CIDP) 2018-2022.
As the mandated water and sewerage service provider in Nairobi City County, NCWSC has continued to enhance service provision by aligning itself to the Constitution of Kenya 2010; National Water Master Plan 2030 developed in 2013 by the Government of Kenya, identifying key multi-sectoral initiatives and projects to ensure sustainable availability and management of water and sanitation for all; Kenyan economic blueprint, Vision 2030’s under MTP III; Nairobi Integrated Urban Development Masterplan (NIUPLAN); the County’s Strategic Plan (2015-2025); Nairobi County Integrated Development Plan for (2018-2022); and Agenda 2030, the Sustainable Development Goals under agenda six.
The Nairobi City Water and Sewerage Company is committed to ensuring that all stakeholders receive water regularly and efficiently and that the water reaching the customers is of highest quality.
Nairobi City Water and Sewerage Company (NCWSC) was incorporated in December 2003 under the Companies Act cap 486. It is a wholly owned subsidiary of Nairobi City County.
It has its headquarters in Kenya, Nairobi City Kampala Road, Industrial Area and has its area of jurisdiction divided into six administrative regions, namely, Northern, Eastern, North Eastern, Central, Southern and Western regions which are further devolved into 25 zones
Now you don’t need to go to the bank or company offices o pay for your water bills since you can do so conviniently from your phone using the M-pesa paybill services.
Here is how to use Nairobi Water Paybill Number 444 400
- Select Safaricom icon on your Phone
- Select Mpesa and press Pay Bill
- Enter Nairobi Water Paybill Number 444 400
- Enter your water account No.
- Enter Amount you wish to pay
- Enter your PIN
- Confirm the payment details are correct and then send
- You will get confirmation message from Safaricom
Nairobi Water and Sanitation company (NCWSC) contacts.
For more information regarding Nairobi Water Paybill Number 444 400, contact:
Nairobi City Water and Sewerage Company
Kampala Rd, Off Enterprise Road,
P.O. Box 30656-00100 Nairobi,
Tel. NO: 0703-080000,
Call Center Tel: 0703-080598
Customer Care Hotlines:
0724 253582
0702 206418
0702 206328
0702 206459
0702 205964
0800 720018
Ethics & Integrity hotline
0700 332 355
Central Region: Customer Care Hotline 0717356578
Regional Personnel in Charge
- Regional Manager (254)0726848935
- Customer Care Hotline (254)717356578
- Email: infocentral@nairobiwater.co.ke
Region zones
- Zone 1 – Upperhill, CBD, Ngara
- Zone 2 – South C and surrounding estates – Madaraka Akila 1,2 , entire Mugoya Estate
- Zone 3 – Industrial Area (Enterprie rd upto Likoni Rd), Nairobi west, Balozi, plainsview, South B, Diamond Park
The Regional Offices are located at Enterprise Plaza 3rd floor, Addis Ababa Rd Off Enterprise Rd
Eastern Region: Customer Care Hotline 0725120022
Regional Personnel in Charge
- Regional Manager (+254)726848953
- Customer Care Hotline (+254)725120022
- Email: infoeastern@nairobiwater.co.ke
Region zones
- Zone 1:Kayole
- Zone 2:Komarock
- Zone 3:Umoja
- Zone 4:Industrial area
- Zone 5:Embakasi
- Zone 6:Donholm
The Regional Offices are located in Kayole, along Spine Rd
Northern Region: Customer Care Hotline 0712453283
Regional Personnel in Charge
- Regional Manager (+254)726848919
- Customer Care Hotline (+254)712453283
- Email: infonorthern@nairobiwater.co.ke
Regionals Zones
- Zone 1: Safari Park Est, Thome, Marurui, Garden Estate, Utalii Village, Ridgeways, Njathaini, Thindigua-Kugeria, Kasarani, Old Muthaiga, Muthaiga North, Balozi Estate, Runda, Gigiri, City Park, Forest Road, Pangani, Roysambu
- Zone 2: Huruma, Mathare, Ngumba, Drive In, Mathare North
- Zone 3: Zimmerman, Githurai 44, Kamae, Congo, Kahawa west NCC, Kiamumbi, Jua Kali, Maziwa, Qurray, Kiwanja
- Zone 4: Githurai, Kahawa Wendani, Kahawa Sukari, Githurai Progressive
- Zone 5: Ngomongo, Sports view, Sports Drive, Roysambu/Kasarani police, Clay City, Seasons, Santon, Hanters, Keroka, Chieko, Maji mazuri, Mwiki Phase3, Mwiki, Mariru park, Budalangi, Mwirigo, Infinity.
The Regional Offices are located off Murang’a Road, in Pangani at Showbe Plaza
North Eastern Region: Customer Care Hotline 0715212335
Regional Personnel in Charge
- Regional Manager (+254)726848955
- Customer Care Hotline (+254)700385023 Eastleigh
- Customer Care Hotline (+254)740049498 Kariobangi
- Email: infonortheastern@nairobiwater.co.ke
Region zones
- Zone 1:Kangundo road
- Zone 2:Babadogo/Dandora
- Zone 3:Jogoo Road
- Zone 4:Buruburu
- Zone 5:Eastleigh
The Regional Offices are located off Juja Rd Eastleigh section 3
Southern Region: Customer Care Hotline 0700385126
Regional Personnel in Charge
- Regional Manager (+254)0726848915
- Email: infosouthern@nairobiwater.co.ke
Region zones
- Zone 1:Kilimani, Kileleshwa , Lavington,Hurlingham , Riverside,Ngong road
- Zone 2:Kibera , Highrise, Ngumo, Woodley,Jamhuri, Golfcourse,Magiwa,Highview.
- Zone 3:Karen ,Lang’ata
The offices are located off Joseph Kang’ethe Rd, Kinoo Rd in Woodley Estate
Western Region: Customer Care Hotline 0704493094
Regional Personnel in Charge
- Regional Manager (+254)0726848972
- Customer Care Hotline (+254)704 493 094
- Email: infowestern@nairobiwater.co.ke
Region zones
- Zone 1:Parklands/Westlands
- Zone 2:Spring Valley/Kangemi/Rhapta Rd/Gigiri/Kyuna/Loresho/Ruaka/Uthiru
- Zone 3:Lavington/Kawangware/Dagoretti/Kinoo
The offices are located in off Waiyaki Way, along Chiromo lane
email:info@nairobiwater.co.ke
Informal Settlements
Location: 2nd floor, National Water Plaza Dunga Rd Industrial Area
Hotline 1 – (254)705134621
Hotline 2 – (254)769305576
Email: info@nairobiwater.co.ke
Zone 1
Maendeleo Community School, Mukuru Kwa Reuben Chiefs Camp, Gatoto Primary School, Our Lady Of Nazareth Mukuru Kwa Njenga., St Elizabeth, Lungalunga Health Centre, Viwandani Chiefs Camp, Mukuru Kwa Reuben Police Post, Kwa Njenga Alhuda Mosque, Star of Hope, Mukuru Nyayo, Mukuru Kaiyaba Primary School, Kaloleni Primary School
Zone 2
Korogocho Chiefs Camp, Mathare DCC Office, Kosovo Chiefs Camp, Mathare North Chiefs Camp, Kiboro Primary School, Kahawa Soweto Health Centre, Matopeni Police Post, Matopeni Chiefs Chiefs Camp, Kitui Village, Mji Wa Huruma
Zone 3
Kibera Lainisaba Chiefs Camp, Kibera Silanga Community Grounds, Raila Educational Centre, Kibera DCC, Ng’ando New Estate, Southlands, Dagoretti Muslim Primary School, Riruta Mosque Madarasa, Kibera Law Courts, Silanga Pcea, Gitiba Primary School Dagoreti, Kiandaa 42 Kibra, Kibera Soweto Chiefs Camp, Bangladesh