Kwale Water Paybill Number 871 600

Kwale Water and Sewerage Co. (KWAWASCO) is a water company incorporated under the Water Act 2002 (Cap. 486) in September 2005 and is one of the 6 Water Service Providers (WSPs) appointed by Coast Water Services Board through a Service Provision Agreement (SPA). Kwale Water Paybill Number 871 600

The company’s mandate is to efficiently and effectively provide quality, reliable and adequate water and sanitation services to the residents of Kwale County as per Service Provision Agreement with Coast Water Services Board in accordance with the regulations set by the Water Services Regulatory Board (WASREB).

Kwale County is located in South Coast of Kenya, it borders the Republic of Tanzania in the South West, and the following counties, Taita-Taveta to the West, Kilifi to the North, Mombasa to the North East and the Indian Ocean to the East.

Kwale Water and Sewerage Company Ltd. was incorporated in September 2005. The company’s mandate is to efficiently and effectively provide quality, reliable an adequate water and sewerage services to the residents of Kwale County in accordance with service provision agreement with Coast Water Services Board.

Residents of Kwale town and its environs can use KWAWASCO paybill number to pay water bills without going to the offices. 

Here is how to use Kwale Water Paybill Number 871 600

• Select Safaricom icon on your Phone
• Select Mpesa and press Pay Bill
• Enter Kwale Water Paybill Number 871 600
• Enter your water account No.
• Enter Amount you wish to pay
• Enter your PIN
• Confirm the payment details are correct and then send
• You will get confirmation message from Safaricom

Kwale Water and Sewerage company contacts.

For more information regarding KWAWASCO Paybill number 871 600, contact:

Managing Director

P.O. BOX 18-80403

Kwale county

Kenya

Email: info@kwalewater.co.ke   

Phone: +254412014155

Got Questions? We’ve Got Answers!

What is the mandate of KWAWASCO?

The company’s mandate is to efficiently and effectively provide quality, reliable and adequate water and sanitation services to the residents of Kwale County as per Service Provision Agreement with Coast Water Services Board in accordance with the regulations set by the Water Services Regulatory Board (WASREB).

How do I Access KWAWASCO Activities?

You can visit our Area Offices located in various areas including: Ukunda (Mwakigwena Primary School Premises), Kwale (Adjacent to Kwale Hospital), Mariakani (APs Camp), Tiwi/ Kombani (CWSB Mab-river), Mazeras (DO’s Office), Taru/ Samburu(Samburu County Offices), LungaLunga (Adjacent to Umba River Bridge), Vanga (Next to Vanga Social Hall), Msambweni (Mwaembe) or our Customer Service Desk at Kwale Huduma Centre or visit our Head Quarters at Kwale SIDA Camp.

How can I get a new water connection?

All water connections MUST be applied for by the Land Lord/property owner. You will need to contact KWAWASCO customer care offices near you for more information.

Can I read my own meter?

Yes. The Company encourages consumers to take their own readings so that they can also track their water consumption and budget for it. However it is illegal to deny authorized Company staff access to water meters.

How do I pay for services/ Bill?

The company no longer receives cash payments. You can pay for the services through the following pay-points; M-Pesa Paybill No. 871600; Kenya Commercial Bank A/C No. 1108004849;

How do I know that my meter has been ready?

Immediately you receive your bill, check on your consumption. If your consumption indicates zero (0) and you consumed water, then your meter has not been read. Confirm immediately from the meter what the current reading is and forward the reading to the customer care center for re-bill.

What should I do when I pay my bill late?

You can call customer care office and make payment arrangements. If your account has been sent out for cut off and your water has been disconnected, you will have to visit the Area Office to fill in reconnection form. A specific charge will have to be paid in-order to facilitate reconnection.

Do I have to go to your offices to check my Bill Balance?

As part of the service improvement KWAWASCO have partnered with other service providers and you have to ensure that you have registered for e-billing services by sending BILLAccountNumber to 22385 (BILL8600123456) or send your email to bill@kwalewater.co.ke . You have an option of receiving the bill via e-mail or mobile phone.

Why are we not receiving regular supply?

Water shortages arise from leakages, illegal connections, and vandalism of the piping system, poor infrastructure and natural conditions like drought. The Company is tackling some of these problems by purchasing and installing water meters and other equipment to enhance service provision. The company promises to continuously repair all leaks within 48hours of reporting.