The service is provided by Thunes in partnership with Safaricom and PayPal. MPESA to PayPal Charges 2023. This is a money transfer service for joint PayPal and M-PESA customers that enables customers to move funds between their own M-PESA accounts and PayPal accounts.
With PayPal, customers can top up and withdraw funds in US-Dollars (USD) only; customer can manage their M-PESA account in Kenya shillings only.
If a customer has multiple currencies in the PayPal account, they will need to convert the funds into US-Dollars if they wish to withdraw the PayPal balance to the M-PESA account. To convert the funds, go to the “Manage Currencies” section in the PayPal account.
This service is only offered to users in Kenya with registered M-PESA accounts, Google (PayPal) accounts, and Android devices.
The customers will incur the following charges for the services.
| Transaction band | Charges (KSh) | |
| Min (KSh) | Max (KSh) | |
| 101 | 499 | 23 |
| 500 | 999 | 23 |
| 1,000 | 1,499 | 34 |
| 1,500 | 2499 | 34 |
| 2,500 | 3,499 | 56 |
| 3,500 | 4,999 | 56 |
| 5,000 | 7,499 | 85 |
| 7,500 | 9,999 | 85 |
| 10,000 | 14,999 | 112 |
| 15,000 | 19,999 | 112 |
| 20,000 | 24,999 | 112 |
| 25,000 | 29,999 | 112 |
| 30,000 | 34,999 | 112 |
| 35,000 | 39,999 | 202 |
| 40,000 | 44,999 | 202 |
| 45,000 | 49,999 | 202 |
| 50,000 | 70,000 | 210 |
| 70,001 | 150,000 | 210 |
Who does a customer call in case of any queries?
In case of any queries or more information:
- Call 100 or 200.
- Call: +254 722 002100 for prepaid customers and +254 722 002200 for post-pay customers (Chargeable)
- Twitter: @Safaricom_Care and @SafaricomPLC
- Facebook: @SafaricomPLC
- Visit any Safaricom shop.
Make sure to check out our social media to keep track of the latest content.
Instagram - @nyongesasande
Twitter - @nyongesasande
Facebook - Nyongesa Sande
YouTube - @nyongesasande
Disclaimer: The information that Nyongesasande.com provides on this website is obtained from publicly available resources and is intended for information or educational purposes only. We aim to present the most accurate information possible. Through this website, you might link to other websites which are not under our control. We have no control over the nature, content and availability of those websites. Inclusion of any links does not necessarily imply a recommendation or endorsement of the views expressed within them. All content on this website is copyright to the website’s owner and all rights are reserved. We take no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control. Please refer to our terms and conditions and privacy policy before using this website.