The service is provided by Thunes in partnership with Safaricom and PayPal. MPESA to PayPal Charges 2023. This is a money transfer service for joint PayPal and M-PESA customers that enables customers to move funds between their own M-PESA accounts and PayPal accounts.
With PayPal, customers can top up and withdraw funds in US-Dollars (USD) only; customer can manage their M-PESA account in Kenya shillings only.
If a customer has multiple currencies in the PayPal account, they will need to convert the funds into US-Dollars if they wish to withdraw the PayPal balance to the M-PESA account. To convert the funds, go to the “Manage Currencies” section in the PayPal account.
This service is only offered to users in Kenya with registered M-PESA accounts, Google (PayPal) accounts, and Android devices.
The customers will incur the following charges for the services.
|Transaction band||Charges (KSh)|
|Min (KSh)||Max (KSh)|
Who does a customer call in case of any queries?
In case of any queries or more information:
- Call 100 or 200.
- Call: +254 722 002100 for prepaid customers and +254 722 002200 for post-pay customers (Chargeable)
- Twitter: @Safaricom_Care and @SafaricomPLC
- Facebook: @SafaricomPLC
- Visit any Safaricom shop.