Bonga Points is a loyalty scheme for all Safaricom PrePay and PostPay subscribers. Once registered to the Programme, you start earning points immediately. The more you use your line, the more points you earn. Earning of Bonga Points starts as soon as you register for the scheme. Get rewarded with fabulous offers for using your Safaricom line. Bonga Points is a loyalty scheme for all Safaricom PrePay and PostPay subscribers. Once registered to the Programme, you start earning points immediately. The more you use your line, the more points you earn. Earning of Bonga Points starts as soon as you register for the scheme.
You earn One Bonga Point for every KSHs.10 spent on voice calls, SMS or data. The more you use your Safaricom line, the more points you get and the BIGGER the rewards!
Bonga Points can be redeemed for rewards ranging from Talk-time (Minutes), Data, SMS, and MMS bundles to Merchandise redeemable at any Safaricom Retail Centers countrywide.
How to activate Bonga Points
To enroll, check or to redeem your Bonga Points, simply dial *126# and follow the prompts.
You will receive a confirmation SMS once enrolled and you automatically get 10 FREE POINTS.
If you register your personal information when enrolling to Bonga, we will automatically reward you with 30 FREE POINTS. You can register your personal information at any Safaricom Retail Centre or through Safaricom’s Customer Care service.
How to Check Bonga Points
Check the total number of Bonga points you have accumulated at any time by simply dialing *126# and select 2. Check Bonga Points. You will immediately get a flash message Your Bonga balance is xxx Bonga worth Kshs. xxx. Safaricom is For You
As a Prepay subscriber, you can accurately check your total points one hour after the last airtime usage. If you are a PostPay subscriber, points are credited to your account as soon as the call records are updated on our system.
How to Sambaza (Transfer) Bonga Points
To be able to transfer you Bonga Points, you first need to set up your Bonga Pin if you don’t have one yet.
Dial *126# and select option 6. You will then be asked to key in the phone number that you wish to transfer the Bonga points to. The smallest amount of Bonga points that you can send is 50.
Setting up Your Bonga Points Pin
This process is for PrePay clients only. For PostPay, clients should call customer care via 200.
Therefore, to avoid someone transferring your Bonga points, you can set up your pin by following these simple instructions;
- Dial *126# and then pick option 5.
- Choose “Set New Pin”.
- Enter national ID or passport number.
- Key in last direct top up amount.
- Key in Pin and confirm it.
- Press ok to finish the process.
How to Redeem Bonga Points
Bonga Points can be redeemed for rewards ranging from Talk-time (Minutes), Data, SMS and MMS bundles to Merchandise redeemable at any Safaricom Retail Centers countrywide. You can also redeem your Bonga points at any Buy goods Lipa na MPESA merchant and select Paybill numbers countrywide. Redeem your Bonga Points by dialing *126#
“Fly with Bonga Points” is a campaign stemming from a partnership between Safaricom and Kenya Airways allowing customers to redeem their Bonga Points for Kenya Airways’ tickets. The rewards currently being offered are for domestic destinations
The number of Bonga Points needed to redeem a Kenya Airways ticket depends on the destination, flight type and ticket class. The complete rate table is as below: ECONOMY CLASS BUSINESS CLASS FLIGHT TYPE BONGA POINTS NEEDED BONGA POINTS NEEDED Domestic One Way Ticket e.g. Mombasa – Nairobi 28,000 56,000 Domestic Return Ticket e.g. Eldoret – Nairobi – Eldoret 40,000 80,000 Domestic One Way Ticket via Nairobi e.g. Kisumu – Nairobi – Malindi 56,000 112,000 Domestic Return Ticket via Nairobi e.g. Eldoret – Nairobi – Mombasa 80,000 160,000
To check your Bonga Points, simply dial *126# select option 1: “Enquire your Bonga Points”. You will receive an SMS notification with details of your Bonga account balance.
To redeem your Bonga Points, simply dial *126# select option 2: “Redeem your Bonga Points” then select the “Free Kenya Airways Tickets” reward. NOTE: You will need to provide a booking reference number issued by Kenya Airways to complete the transaction
To book your flight, visit any Kenya Airways Sales Office, call their contact centre on 0711 024 747 or email them on email@example.com Kenya Airways will issue you with a reference number which you can then use to redeem your Bonga Points.
No. You are required to provide the full amount of Bonga Points. If you do not have the full value, you can use the points transfer service to get points from friends and family.
No. Once you redeem your Bonga Points and been issued with a ticket, you cannot get your Bonga Points back. The Kenya Airways cancellation rules will apply at this point.
Please contact the Kenya Airways Sales Office or contact centre. Please note that the Kenya Airways cancellation rules will apply.
To check the status of your refund, call Kenya Airways on +254 20 642 2764/5, +254 20 642 2912 or email firstname.lastname@example.org
To make a reservation, please call Landline: +254-(0)20-327 4747 or Mobile: 0711 024 747. Note that these calls are all chargeable
Simple dial *126#and select option 3: to enrol to Bonga Points. Alternatively send an SMS with the word Bonga to 125
No. Only the Bonga Points value of the ticket will be deducted from your Bonga balance when you redeem.
Safaricom Bonga Loyalty & Non-Merchandise Redemption Ts & cs
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