Western Union is a money and message transfer service based out of the United States, with agents all around the world. Anyone interested in becoming a new agent must apply and be accepted through Western Union’s corporate headquarters. Learning how to become a Western Union agent can help create a lucrative opportunity for your business.
Part 1: Determining Your Eligibility
Step 1: Own Your Own Business
To become a Western Union agent, you must own an independent retail business. Common types of businesses that become Western Union agents include:
- Convenience stores
- Drug stores
- Financial service providers
- Liquor stores
- Newsagents
- Pawnbrokers
- Supermarkets
- Travel agencies
Step 2: Acquire the Necessary Equipment
Ensure you have the following equipment:
- A working computer
- A reliable internet connection
- A working printer (not required at all locations, confirm with a Western Union representative)
Step 3: Complete an Application
To apply, complete an online application form on the Western Union website or call their customer service line at 1-800-325-6000. The application will ask for:
- Confirmation of business ownership
- Confirmation of required equipment
- Personal contact information (name, phone number, email address)
- Business information (name, address, phone number, type of business, number of locations)
- How you heard about becoming a Western Union agent
Part 2: Getting Set Up as an Agent
Step 1: Receive Job Training and Software
Once approved, Western Union will provide a free starter pack, which includes:
- Necessary training information
- Marketing and promotional materials
- Software to install on your computer for transactions
- 24-hour customer support access
Step 2: Participate in Anti-Money Laundering Training
As an agent, you will receive Anti-Money Laundering (AML) training, which is crucial for compliance with financial regulations and protecting your business from potential money laundering issues.
Step 3: Get Your License
Western Union will assist you in obtaining the necessary licensing to operate as a money transfer service, which varies depending on your location.
Part 3: Working as an Agent
Step 1: Enroll in Western Union’s Agent Portal
The Agent Portal is an online resource for agents. To enroll:
- Visit Western Union AgentPortal
- Fill out your name, contact information, agent account number, and operator ID number
Step 2: Earn Money from Western Union
You will earn a commission on every transfer fee processed from transactions your business sends or receives. The more transactions you handle, the higher your commissions.
Step 3: Understand the Benefits
Operating as a Western Union agent provides several benefits:
- Regular commission earnings
- Increased business from customers needing money transfer services
- Competitive advantage as a one-stop-shop for goods and services
Step 4: Enjoy Being Part of a Worldwide Network
Western Union operates in over 200 countries and territories, providing:
- The ability to send and receive money globally
- Access to 24/7 training and customer service support
By following these steps, you can become a successful Western Union agent, offering valuable services to your community and enhancing your business’s profitability.
